Senior Servicenow ITOM And ITAM Technical Consultant

Senior ServiceNow ITOM and ITAM Technical Consultant

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a ServiceNow ITOM and ITAM Technical Architect, you will be responsible for working with clients on ServiceNow engagements.

Job Description

We are in need of a ServiceNow ITOM and ITAM Technical Architect. This is a full time, remote position. The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

Refine stories

Collaborate with business consultants to align technical work with process goals

Provide technical oversight and guidance to the implementation team

Ensure adherence to ServiceNow platform standards and customer security policies

Participate in Agile ceremonies and support sprint deliverables

Provide advisory support

Troubleshoot issues and support UAT and go-live activities

Deliver documentation and support knowledge transfer

Partner with the team to resolve UAT findings

Strong software development and debug/troubleshooting skills

Advanced ability to research, analyze and recommend improvements to the organization's use of the system

Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

Maintain existing and develop additions to the service catalog and related workflows

Implement software solutions using ServiceNow tools and best practices

Assist in building workflows and writing automated scripts

Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Monitor health, usage, and overall compliance of ServiceNow and its integrated applications

Load, manipulate and maintain data between ServiceNow and other systems

ServiceNow ITOM and ITAM Asset Management

Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro

Demo CMDB Health and Service Map solutions

Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)

Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection

Create and utilize reports and dashboards to demonstrate current and historical usage

Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors

Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation

Assist with data loads, including stockroom creation

What You'll Need

Required:

• 5+ years experience of ServiceNow technical experience
• Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – SAM
• Advanced skill in configuring and supporting ServiceNow including architecture experience
• Experience implementing ServiceNow Discovery and Service Mapping
• ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience
• Strong ITIL methodology competency
• Ability to work remotely and largely unsupervised
• Experience producing and delivering written requirements and creating and maintaining technical documentation
• Experience producing and executing test scripts and test plans
• Ability to work on multiple priorities and/or projects simultaneously
• Effective verbal and written communication skills
• Strong attention to detail
• Problem solving ability
• Strong team player with ability to build positive and collaborative relationships within the organization
• Willingness to develop professionally and eager to learn

Preferred:

• Certified Implementation Specialist – Service Mapping
• Certified Implementation Specialist – HAM Pro

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

The pay range for this position is $150,000 - $175,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.