Senior Representative, Customer Service Operations

Senior Representative, Customer Service Operations

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

The job is responsible for tracking demand and backorders, complaint and incident reporting, and supporting post-sales issue resolutions.

The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships, and assists with the prospecting of new business opportunities.

The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.

Responsibilities include:

• Providing outstanding customer service and supporting improvements in operational execution.
• Managing customer account activity including customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions, and coordinating any customer questions/issues.
• Providing outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
• Collecting and reviewing customer feedback, complaints, recalls, and product returns, working closely with Quality and Regulatory teams.
• Identifying customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency, and develop new customer opportunities.
• Supporting process improvement initiatives, including opportunities for optimizing inventory levels, suppliers, and operational performance, cost control, and profitability.
• Building strong relationships with key business stakeholders to work in a collaborative approach for improved customer service.
• Managing cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supporting general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigating and reporting on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirecting customers to applicable in-house resources as necessary.
• Supporting general post-sales issues resolutions as necessary.

Qualifications include:

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Work Schedule: (Multiple shifts available) 9:00am - 6:00pm EST, 10:00am - 7:00pm EST, and 11:00am - 8:00pm EST

Anticipated hourly range: $17.90 per hour - $25.60 per hour

Benefits include:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/1/2025

If interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.