Customer Support Lead

Customer Support Lead

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Lead to work at a premier client in Fargo, ND. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $17.00 per hour

Why you should apply to be Customer Support Lead:

• Enjoy a competitive pay rate with full health insurance after just 3 months, where the company covers half of a single policy.
• Benefit from additional offerings such as Aflac, dental, and life insurance.
• Receive holiday pay immediately upon starting, along with vacation and sick time after one year of employment.
• Work in a supportive environment that values professionalism, empathy, and a commitment to excellent customer service.

What's a typical day as Customer Support Lead? You'll be:

• Maintaining a positive, empathetic, and professional demeanor in all customer interactions, reporting to the Customer Service Manager.
• Responding promptly to customer inquiries via phone, email, and text messaging, ensuring timely resolution of questions and concerns.
• Processing orders and modifications accurately while documenting customer interactions and collaborating with internal team members as needed.

This job might be an outstanding fit if you:

• Have a high school diploma, GED, or equivalent, along with a minimum of 2 years of customer service experience.
• Possess strong verbal and written communication skills, with the ability to remain calm and professional when handling stressed or upset customers.
• Are comfortable working with computers for accurate data entry and have strong organizational skills with attention to detail.
• Are available to work extended hours and some weekends during peak season (August–November), with hours from 8 am – 5 pm.

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.