Customer Service Technician - Remote Eligible

Pearson VUE Technician Position

Pearson VUE is a leader in computer-based testing and provides a full suite of services globally. As a VSS Level 1 Technician, you'll provide first level technical support to Pearson VUE's test centers. This role will be remote within the contiguous US.

Scope and Impact of Job:

• First point of contact for technical support calls related to VUE Testing System software installation and operation in test centers.
• Provides customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly.
• Assist with the installation and configuration of new hardware and software.
• Support of VUE Testing System Software.
• Support test centers with the installation and use of the VUE Testing System software.
• Assist test centers with the periodic rollout of software updates.
• Provide technical hardware/software support to both internal and external customers.
• Assist with the setup and/or technical support of client testing events.

Other Responsibilities:

• Assist with other duties/projects as assigned.

Qualifications:

• Associate degree in computers (preferred)
• 1-2 years' experience in Windows Application support
• Customer Service experience required
• A+ certification preferred

Skills, Knowledge and Abilities:

• Proficient in the use of Windows 10 and Windows Server
• Understanding and troubleshooting of basic Network configurations
• Ability to troubleshoot and resolve hardware issues
• Excellent listening, oral, and written communication skills
• Effective planning and prioritizing skills
• Strong customer service and follow up skills
• Ability to work in a team environment
• Adaptability and comfortable to change
• Strong attention to detail

Schedule and Work Setup:

• Monday to Friday, 6:00 am to 9:00 pm CT (40 Hours/Week)
• Work from home with Pearson supplied hardware and support.

Compensation:

The full-time pay rate for this role is $26.00 per hour. This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through September 17, 2025. This window may be extended depending on business needs.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.