Card Services Specialist

Card Services Specialist

First Western Bank and Trust has a full-time opening for an on-site Card Services Specialist at the West Fargo Bank location. We offer eligible employees and their dependents comprehensive health benefits and programs, which may include insurance for medical, vision, dental, and more, to help you take care of yourself and your family. Other benefits for eligible employees include 401k with company match, company contribution to Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation. With all the benefits listed above, this is a great opportunity for the right candidate!

Position Overview

Assist with the management of First Western Bank and Trust’s credit and debit card programs - Assist in answering customer credit and debit card questions and resolving maintenance issues - Assist with management of card service operations - Understand the debit card dispute process and assist with procedures/processing of disputes - Ensure timely response and resolution of customer questions and issues in a timely, professional manner via telephone, email or in-person - Assist with and participate in the implementation of new products and services - Assist with researching, compiling, and preparing reports (daily, weekly, monthly and quarterly) or other information - Maintain executive confidence and protect operations by keeping information confidential - Ensure compliance with banking laws, regulations, and the Bank’s policies and procedures, including the Bank Secrecy Act - Maintain continuing education related to regulatory standards

Education And/Or Experience

Bachelors degree in Accounting, finance, or related field experience - Minimum three years of banking experience or related retail banking experience - Knowledge of business and management principles - Knowledge of basic accounting principles and practices - Thorough knowledge of retail banking operations

Skills/Abilities

Communication - excellent written and verbal communication skills to convey clearly information to diverse audiences - Problem-Solving - skilled in identifying and resolving complex problems using analytical and critical thinking skills - Research - able to locate and gather accurate information from various credible sources - Strategic Thinking - able to envision, analyze, and implement plans that align with the long-term goals and vision of the bank - Teamwork - proven ability to work collaboratively in a team environment to achieve common goals - Time Management - highly organized and efficient, with a proven ability to manage multiple projects and meet deadline - Technology - skilled in Microsoft Office (Publisher, Power Point, Word, Excel, Outlook), and social media platforms

ABOUT FIRST WESTERN: The bank was founded in 1964 and CREDIT is due to Jack Hoeven for our Founding Principles and Core Values that remain true today: we are proud to give back to and invest in the Communities we serve; we treat each other and our customers with Respect and worth; we set high standards in Excellence for what we do; we are Dedicated to our customers; we act with Integrity and keep our word; and we maintain a culture of honesty, safety, mutual respect, and Trust. First Western Bank and Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.