NCH System Director Of Specialty Services

Director Of Specialty Services

North Country Healthcare (NCH) is a non-profit healthcare network comprised of four medical facilities: Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center. Located in the White Mountains region of New Hampshire, NCH delivers integrated, patient-centered care through community hospitals, specialty clinics, and home health and hospice services. NCH is committed to advancing High-Reliability Organization (HRO) principles—embedding a culture of safety, accountability, and consistent high performance.

The Director of Specialty Services provides visionary leadership and operational oversight for NCH's specialty practices. This role is responsible for ensuring high-quality patient care, financial sustainability, and operational excellence while fostering a culture of collaboration, innovation, and accountability. The Director will oversee physician support, provider and employee recruitment, practice revenue cycle, and patient satisfaction strategies while ensuring regulatory compliance and risk mitigation. This position serves as a liaison between providers, senior leadership, and the community.

Essential Qualifications

Education:

• Bachelor's degree in Healthcare Administration or related field (required)
• Master's Degree preferred

Licensure:

• Current certification in Basic Life Support (BLS) for clinical staff or Heartsaver CPR AED for non-clinical staff (required).

Skills:

• Proven strategic planning and operational leadership experience
• Exceptional financial management, budgeting, and forecasting capabilities
• Demonstrated ability to lead, coach, and develop teams toward measurable outcomes
• Effective verbal, written, and interpersonal communication skills
• Strong problem-solving, analytical, and decision-making abilities
• Skilled at building collaborative relationships across diverse teams
• Commitment to continuous learning and professional growth

Work Experience:

• 7–10 years of progressive leadership experience in a hospital, ambulatory, or specialty clinic setting
• Demonstrated success in provider relations, revenue cycle management, and operational efficiency improvement
• Knowledge of regulatory, licensure, and accreditation standards

Essential Functions

• Align Strategy with Mission – Communicate organizational goals and ensure specialty services support NCH's strategic priorities.
• Lead and Inspire Teams – Recruit, retain, and develop top talent while fostering an inclusive and engaged workforce.
• Optimize Performance – Deploy staff effectively, set measurable goals, and ensure alignment with organizational priorities.
• Manage Budgets & Resources – Develop, monitor, and oversee operating budgets while ensuring financial targets are met.
• Advance Provider Engagement – Build strong partnerships with physicians and advanced practice providers.
• Enhance Patient Experience – Use patient feedback to innovate care models and improve satisfaction scores.
• Ensure Regulatory Excellence – Maintain compliance with all applicable laws, accreditation standards, and policies.
• Implement Best Practices – Introduce data-driven solutions, Lean methodologies, and innovative workflows.
• Collaborate with Leadership – Partner with the CEO, CMO, and senior leadership to execute board-approved strategies.
• Champion High-Reliability Practices – Embed HRO principles to promote patient safety and operational excellence.

Non-Essential Functions

• Performs additional duties as assigned.
• Demonstrate alignment with NCH's Values, Service Excellence Standards, and continuous improvement culture.