Traveling Technical Support Analyst

Technical Support Specialist

Our client is the exclusive provider of technology solutions for a Car Company's racing division, is seeking a sharp, mid-career Technical Support Specialist to join a highly specialized team supporting NASCAR events nationwide. This role is ideal for someone who thrives in fast-paced environments, learns quickly, and loves solving complex technical problems under pressure. They will support our client's racing operations on-site at NASCAR events by deploying, configuring, and maintaining the custom-built systems our client uses for real-time vehicle telemetry, data analytics, mobile viewing centers, and trackside infrastructure. This is a high-impact, hands-on position supporting one of the most exciting technology environments in professional racing.

What they will do:

• Deploy and troubleshoot: Network services Routing equipment (light configuration) A/V equipment and cabling Satellite uplinks Workstations, laptops, and peripherals Support Windows and SonicWall environments.
• Manage access and permissions, including email adjustments as needed.
• Work directly with drivers, pit crews, engineers, and technical leadership.
• Use and support our client's proprietary applications and analytics platforms.
• Provide exceptional on-site troubleshooting and rapid problem resolution.

Skills Technical support, Troubleshooting, Windows, hardware, applicaton support, router, network, networking, servers, windows server. Top Skills Details Technical support, Troubleshooting, Windows, hardware, applicaton support, router, network, networking, servers, windows server. Additional Skills & Qualifications Experience: 3–5 years of hands-on technical support experience in roles such as: IT Support Technician (Level II preferred) Field Services Technician Technical Specialist with light networking exposure Must-Have Skills: Strong troubleshooting instincts and ability to "figure things out" quickly. Comfort working with custom-built and proprietary systems. Solid foundation in: Windows support Basic to intermediate networking SonicWall (a plus) A/V setup and wiring Laptop and peripheral support Ability to work independently after initial ramp-up. Personality & Work Style: Loves travel and this is non-negotiable (50%+ of the year on the road). Tech-savvy quick learner who thrives in new environments. Strong customer service mindset; excellent communication skills. Calm under pressure and able to troubleshoot live-event issues. Enjoys being hands-on and working with hardware as much as software.

Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Concord, NC. Pay and Benefits The pay range for this position is $70000.00 - $120000.00/yr. 1 week a year off without having to use PTO Health insurance is 100% coverage and %100 premium paid. PTO is 3 weeks vacation plus 10 holidays and sick leave as needed Opportunity for bonuses Workplace Type This is a fully onsite position in Concord,NC. Application Deadline This position is anticipated to close on Feb 27, 2026.