Technical Services Delivery Manager - Platform Services

Technical Delivery Manager (TDM)

We are seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.

Candidate must be located in or willing to self-relocate to one of the following locations: Charlotte, Raleigh or Wilson, NC; Atlanta, GA or Richmond, VA.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
2. Oversees others who perform programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Provides technical consultation on extremely challenging or unusual situations.
5. May lead large, complex projects related to improving processes or support capabilities.
6. May engage and manage external vendors.
7. Interprets internal/external business challenges and recommends best practices.
8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
9. Mentors less experienced teammates to build technical expertise.
10. May have people management responsibilities.

Qualifications

Required Qualifications:

• Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

• 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations.
• Strong understanding of platform technologies such as cloud infrastructure, CI/CD pipelines, IaC & automation, container platforms, security & observability.
• Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
• Exceptional skills in written communication, stakeholder influence, and risk management.
• Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
• Exposure to internal developer portals and platform product management.
• Background in software engineering, platform operations, or systems architecture.
• Experience working with compliance-heavy environments.
• Familiarity with platform product management concepts and internal developer portals.
• SAFe Agile or PMP certification (or equivalent delivery methodology expertise).

Other Job Requirements / Working Conditions

Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25%

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.