Technical Service Advisor (agriscience)

Agricultural Technical Service Advisor

We are looking for an Agricultural Technical Service Advisor for February through September, with potential for long-term employment thereafter. This role will support the Tech Services team with customer calls and product inquiries. In this role, you will be responsible for providing well-informed and professional solution-oriented consumer/end-user guidance. You will be the key liaison between our client and its EcoCore customers and will ensure customer inquiries regarding use of product, applications as well as other needs, are being handled in a timely manner. You will also take the lead to ensure customer issues are discerned, documented, resolved, and communicated effectively internally and with the customer.

This role reports to the Tech Services Advisor. The ideal candidate has a Bachelor's Degree or some education in an agriculture-related field (Agronomy, Crop Science, Plant Pathology, Golf Course Management, etc.) and some experience working with pesticides or herbicide products and labels.

Responsibilities:

• Responsible for the technical support of the client's product portfolio, primarily the Eco Core products, but will also include Agriculture and Animal Health products.
• Using proactive communication, attention to detail, drive, and problem-solving skills, you will be responsible for all customer inquiries regarding the use of the product, PPEs, applications, labels, and other related questions.
• You will have a high level of understanding of all label information as it relates to individual products.
• You will actively participate in the efforts of internal departments by continually providing customer feedback that enables Atticus to meet both the customer's and business' needs.
• You will ensure prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions.
• Responsible for capturing data within company tools/software so that information regarding questions and answers can be easily accessed and communicated.
• You will interact with all departments, especially the regulatory and sales teams, to provide support and liaise to properly resolve internal and external requests for assistance.

Perks:

• Free access to State-of-the-Art Fitness Center, Biking Trails, Walking Trails, Car Detailing once a month, Office Bar for happy hours, and Cafeteria

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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