Sr. Specialist, IT Service Operations

Service Management Role

The Service Management team is a global team responsible for providing technical application support and cloud infrastructure management for the Markets Group within Enterprise Solutions. We operate in a highly collaborative environment, working closely with both internal stakeholders and our customer base. Our team embraces a sharing and learning culture, with a strong focus on continuous improvement and optimizing processes to deliver the highest level of service.

Responsibilities and Impact

• Handle all support requests, including incident, problem, and change management, as well as business continuity activities, ensuring seamless and high-quality delivery of services to end users
• Provide second-line, client-facing technical support for issues escalated by first-line support teams. Leverage strong technical skills, business knowledge, and AWS troubleshooting expertise to diagnose and resolve issues efficiently. Partner with development teams for third-line escalations when required
• Collaborate with product and delivery teams to ensure the Service Management team is fully prepared for new releases and actively engaged in the early design and architecture review of cloud-native enhancements
• Drive initiatives and lead continuous improvement processes around proactive AWS infrastructure health monitoring, application performance tracking, and incident prevention strategies to enhance overall system stability and reliability
• Utilize AWS-native tools (e.g., CloudWatch, CloudTrail, and Cost Explorer) and third-party monitoring solutions to strengthen observability, detect anomalies, and implement automated responses
• Apply AI/ML-driven techniques to detect anomaly, predict alerting, and to enhance support operations

Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $90,000 - $110,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits.

What We're Looking For: Basic Required Qualifications:

• University Graduate of Computer Science or Engineering degree.
• Minimum of 3 years of direct experience in Site Reliability Engineering or DevOps roles, high availability, and incident response in AWS or Azure or GCP.
• Proficiency with cloud computing environments (AWS / GCP/ Azure).
• Good understanding of Application Support processes. Ideally familiar with monitoring tools such as Splunk, CloudWatch, and Dotcom.
• Expertise in Oracle PLSQL/PostgreSQL: Proficiency in advanced SQL techniques, query optimization, and experience with complex database systems.
• Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents.
• Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.
• Ideally would have experience of working in the Finance Industry and/or experience of S&P Global products

About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp_0525-Recruitment-Fraud-Alert.pdf).

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.