Sr. Customer Service Representative

Join Our Team as a Sr. Customer Service Representative

Are you prepared to join an elite team where your input will have a significant impact? At Thermo Fisher Scientific, we are committed to delivering outstanding customer service that bolsters innovative health, environmental, and safety solutions. Situated in the lively city of Asheville, NC, this position presents you with the chance to thrive in a wide-ranging and adventurous setting.

Responsibilities:

• Adhere to Protocols: Follow Thermo Fisher Scientific protocols, consistencies, and procedures closely to ensure detailed execution.
• Customer Happiness: Ensure that our customer happiness objectives are met or exceeded through outstanding service.
• Elevated Service: Deliver an extreme level of customer service to both current and potential customers, guaranteeing their requirements are fulfilled.
• Team Collaboration: Partner closely with sales, service, and management to increase customer happiness.
• Clear Communication: Ensure clear and effective exchange of information within the team.
• Process Improvement: Support the Practical Process Improvement (PPI) methodology and participate in initiatives as required.
• Training Goals: Meet all required department and company training goals and expectations.
• Call Center Management: Lead a high substantial amount of customer calls and accurately direct callers to the appropriate company within Thermo Fisher, including other divisions.
• Order Processing: Process telephone orders using verbal P.O. or credit card information.
• Proficiency in Products: Always stay informed about all product differences and proficiently relay product information to clients, suppliers, and sales team members.
• Customer Interaction: Daily interaction with customers, distributors, and sales representatives concerning sales channels, product lines, equipment, and other needs to meet contractual obligations and order fulfillment.
• Liaison Role: Act as the liaison between the customer and internal contacts.
• Service Levels: Meet defined goals within upper and lower control limits to ensure department service levels are achieved.

Minimum Qualifications:

• High school graduate or equivalent experience needed.
• Minimum of 1 year handling customer inquiries.
• Proficiency in Word and Excel.
• Excellent oral and written communication skills.

Preferred Qualifications:

• Prefer candidates with 2-3 years of experience in customer service.

Join us at Thermo Fisher Scientific to collaborate with a team where your skills and dedication will be valued and nurtured. Here, you will have the opportunity to challenge and succeed in an extraordinarily encouraging environment, making a real impact on the world! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.