Service Operations Specialist

Service Operations Specialist

What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Operations Specialist based at our Greenville, NC location. Please note: Standard work hours for this role are 10:00 AM–7:00 PM or 11:00 AM–8:00 PM.

What you will do:

• Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership.
• Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner.
• Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues.
• Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently.
• Develop dealer program guides and maintain open communication with dealers to streamline operations.
• Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support.

Who you are:

• A clear communicator with excellent verbal and written skills.
• Customer-focused, with the ability to create positive experiences and resolve issues efficiently.
• A strong negotiator, capable of managing repair quotes and working with dealers.
• Detail-oriented, ensuring accuracy in repair approvals and service reporting.
• A collaborative team player with the ability to manage relationships and drive results.

What you will need:

• Preferred: Bachelor's degree with 2-3 years in dealer service operations or customer service.
• Alternative: Associate degree with 3-5 years in dealer service operations or customer service.
• In lieu of a degree: 5+ years in dealer service operations or customer service.

Skills, Experience & Abilities:

• Knowledge of fleet management and vehicle repair processes.
• Experience reviewing and negotiating repair quotes.
• Proven ability to review and approve service invoices.
• Familiarity with service platforms and accurate repair documentation.
• Proficient in Microsoft office including Excel.
• Working knowledge of mechanical systems is desirable but not required.

Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years.

What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Job Type: Permanent

Time Type: Full time

Work Hours: 40

Travel Required: 1-10%

Primary Location: HY US Greenville, NC (Headquarters)

Address: 1400 Sullivan Drive

Zip Code: 27834

Field-Based: No

Relocation Assistance Available: No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled