Senior Product Operations Engineer - Red Hat Enterprise Linux

Senior Product Operations Engineer

The Red Hat Portfolio Lifecycle Management (PLM) team is seeking a Senior Product Operations Engineer to focus on Red Hat Enterprise Linux (RHEL). In this role, you'll apply your technical expertise and DevOps or development background to improve the customer experience throughout the product lifecycle. You'll partner closely with Product Management, Engineering, and Quality Engineering teams to identify and prioritize customer-impacting issues, develop risk mitigation strategies, and ensure that product development is strongly influenced by real-world usage and customer feedback. Come join one of the fastest-growing enterprise software and services companies — and the leader in open source software.

What You Will Do

• Use data to identify customer trends and guide the product roadmap.
• Deliver a unified strategy across the Red Hat portfolio by amplifying customer feedback and promoting an improved product experience.
• Assist in developing comprehensive, reusable self-service solutions for future incidents.
• Deconstruct complex technical issues and collaborate with peers to create improvements that are simple for customers to adopt.
• Exercise sound judgment in selecting methods and techniques to solve problems.
• Analyze upstream development in the context of current customer-reported product defects.
• Develop and promote best practices to ensure sustainable, long-term solutions.

What You Will Bring

• 5+ years of experience as a support, sustaining, or development engineer—or in another directly related enterprise environment role.
• Hands-on familiarity with Enterprise Linux (preferably RHEL) and related technologies.
• Background in DevOps, System Administration, or a related discipline.
• BS or higher in Computer Science or other technical field, or equivalent work experience.
• Ability to collaborate with Product Management and Engineering to prioritize issues based on data trends and feedback.
• Self-motivation and a collaborative mindset—always learning, improving, adapting, and contributing.
• Strong troubleshooting skills and creative problem-solving ability.
• Passion for technology and customers, with a commitment to delivering the best possible experience for Red Hat customers.
• Track record of efficiently solving complex problems.

The following are considered a plus

• Usage of data analysis tools like Tableau
• Experience using Git and Github

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note:

These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com.

General inquiries, such as those regarding the status of a job application, will not receive a reply.