Senior Customer Service Coordinator

Sr. Coordinator, Customer Service

Hiring Immediately - Full Time Mebane, NC Dayshift

What We Offer:

• Medical, dental and vision benefits available immediately
• 401K with company match
• 80 hours of Paid Time Off and 11 Paid Holidays
• Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
• Annual Reimbursement for Safety Shoes
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

The Opportunity:

• The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.
• Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistance
• Communicates with customers in a timely and professional manner (delivery issues, production shortages)
• Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner
• Prepares quotations for customer and follows up to generate further customer interest.
• Sales Support - provides administrative support to sales team
• Coordinates new business reviews with Project Management and Planning
• Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies
• Maintains appropriate corresponding files for documentation
• Provides other assistance to the Customer Service Manager as requested
• Works to promote teamwork at all levels of the company
• Willing to work flexible hours, if necessary
• Perform all duties according to established safety policy, including wearing all required PPEs to perform duties
• Must be able to back up each employee in department
• Performs other job duties, as assigned.

What You Need To Succeed:

• Must have an associate’s degree from an accredited two-year college or technical school; bachelor’s degree preferred
• Minimum of 2-3 years of experience in related field
• Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
• Must be able to function effectively in a fast-paced environment
• Excellent organizational skills to include follow-up and accountability
• Attention to detail is critical to maintain accuracy and fulfill customer expectations
• Professional customer satisfaction skills needed to maintain positive external and internal relationships
• Excellent oral and written communication skills to include effective listening
• Must be able to understand and/or explain technical procedures
• Ability to easily adapt to fluctuations in business cycles and workload
• Some travel may be required
• Ability to work independently and within a team environment
• Sound judgment in decision-making, remaining calm under pressure
• Exhibits maturity during a crisis maintaining composure and completing tasks
• Willing to work toward a win/win solution; promotes harmony and unity among peers

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.