SAP Support SME (5038)

SAP Support SME

Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA's standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.

cBEYONData + SMX is seeking an SAP Support SME. Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.

Responsibilities:

• Delivering role-based and command-specific training, including over-the-shoulder support.
• Supporting help desk triage, user inquiries, and issue resolution.
• Developing and maintaining knowledge base content and engagement materials.
• Supporting town halls, AMA sessions, and Change Agent communications.
• Assessing master data quality and developing data cleansing recommendations.
• Creating UX design mockups and contributing to data catalogs.
• Exploring AI-enabled support capabilities (e.g., chatbot concepts).

Required Skills & Experience:

• Active Secret level clearance
• 7–10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles.
• Strong communication, facilitation, and user-engagement skills.
• Prior DoD or federal ERP program experience required.

Desired Experience:

• Experience supporting SAP S/4 environments preferred.
• Army or Navy experience is preferred.

Application Deadline: March 31, 2026

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position.