Sales Support Specialist II

Sales Support Specialist II

The Sales Support Specialist II position serves as a senior resource within the Originations Program Execution team, performing complex duties while providing guidance and mentorship to ensure team success. In addition to managing reports and controls, managing and monitoring initiatives, and driving innovative strategies to enhance Mortgage Originations performance, this role supports the Originations Program Execution team when needed by reviewing creative content and offering strategic input.

Essential Duties and Responsibilities

1. Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy.
2. Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
3. Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team.
4. Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project.
5. Measures project performance using appropriate systems, tools and techniques.
6. Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
7. Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
8. Performs risk management to minimize project risks.
9. Identifies/resolves obstacles to completing project on time and within budget.
10. Recommends schedule changes, cost adjustments or resource additions when necessary.
11. Uses appropriate verification techniques to manage changes in project scope, schedule, and cost.
12. Creates and maintains comprehensive project documentation.
13. Identifies and resolves difficult complex issues, reports and escalates to management as needed.
14. Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees.
15. Potentially directs the work, coaches or reviews the work of lower level professionals.

Qualifications

Required Qualifications:

• Bachelor's degree in a relevant field, or an equivalent combination of education and work experience.
• 5-7 years progressive related experience in either a consulting, project management or process improvement related role.
• Expert-level understanding of project management framework and methodologies.
• Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results.
• Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills.
• The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
• Expert-level cost and risk management skills.
• Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies.
• Proven ability to make decisions under pressure and bring clarity to ambiguous assignments.
• Demonstrated ability to effectively manage time, delegate and problem-solve.
• Advanced working knowledge of business matters, finance, planning, and forecasting.

Preferred Qualifications:

• Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification.
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies.
• Experience implementing large/complex initiatives across a matrix organization.
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives.
• Experience with financial measurements and metrics Financial Services experience.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.