Sales Keyholder, PT

Sales Keyholder, PT

At Under Armour, we are committed to empowering those who strive for more. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

Job Highlights

$16.75 - $18.83 per hour!

Our Sales Keyholder backs up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate.

Responsibilities

We count on our Sales Keyholders to:

• Ensure we always provide great customer service
• Lead a selling culture and enhance the customer experience
• Recognize and reward performance
• Coach, train, and support teammates
• Manage loss prevention, safety, and audit expectations and results
• Ensure the store is neat, clean, and well-stocked
• Open and close the store when necessary

Requirements

To be considered for this role, you must meet these minimum requirements:

• At least 18 years old
• High school degree or equivalent
• 1+ year of retail/customer service experience
• Available to work a flexible schedule – including evenings, weekends, and holidays
• Comfortable with technology (such as hand-held and mobile devices)
• Strong communication skills
• Can stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation

You'll be considered a top candidate if you have:

• Previous experience in a leadership position
• Previous experience in a retail setting

Perks & Benefits

Our Part-Time Sales Keyholders receive:

• Generous teammate discount
• Monthly bonus incentive pay eligibility
• Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
• Work-Life Assistance Program to support health, personal, family or work-related challenges
• High-energy environment, working alongside people who appreciate the power of a team
• Opportunities for professional development and advancement

Purpose of Role

The Keyholder, Sales contributes to the achievement of the store's profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour's core values while working as part of store leadership to accomplish operational excellence.

Your Impact

Sales & Omni:

• As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
• Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors
• Provides in-depth information related to wide portfolio of technical products
• Seeks and offers solutions to athletes based on their requests.

Brand image & Customer Experience:

• As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour
• Uses advanced functional expertise to drive sales and Athlete loyalty
• Shares, guides and trains basic core and seasonal product knowledge to junior teammates

Retail Operations:

• Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
• Train and lead teammates in the execution of daily operations aligning with UA process and policies
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
• Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs
• Builds Athlete loyalty through in-store experience, using various available applications
• Ensure store audit compliance and shrink results meet company loss prevention standards
• Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity
• Assume Keyholder, Stock responsibilities as necessary
• Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately

Leadership & Team Collaboration:

• Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels
• Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities
• Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training

Qualifications

Advanced numeracy, literacy, and advanced communication skills

Fluent in local language and basic verbal English skills

Basic people management skills

Proficient in use of computers and other technology

Effectively communicate with athletes, teammates, and leadership

Adjusts to new ideas/methods of working

Knowledgeable of store operations, visual merchandising, stock room, risk management & safety

Knowledge and understanding of employment laws including compliance with federal, state, and local requirements

Moderate knowledge of industry/retail operations and applying this knowledge to create solutions

Advanced selling experience and comprehensive industry understanding

May anticipate and prevent problems and roadblocks before they occur

Requirements

One year experience in a sports/apparel & footwear retail environment

Exposure to Keyholder experiences

High School education or equivalent

Availability to work a flexible schedule, including holidays, nights, and weekends

Physical Requirements

Ability to handle or relocate products up to 25 lbs/12kgs

Able to stand and move about for extended periods of time with short breaks to handle products

Ability to freely access all areas of the store; including the selling floor, stock and register area

Reasonable accommodations may be made to assist in performing the essential responsibilities