Sales And Support Specialist

Sales And Support Specialist - Cleaning By Kate

Cleaning by Kate is New Bern's #1 professional home cleaning company. We are a growing, mission-driven team that values hard work, a positive attitude, and community impact. We are looking for a Sales and Support Specialist to join our office team and play a key role in both client satisfaction and company success.

The Sales and Support Specialist is responsible for guiding potential clients through our service process, managing sales tracking, supporting our field technicians, and keeping day-to-day office operations running smoothly. This role requires strong communication, organization, and problem-solving skills. If you enjoy multitasking in a fast-paced environment while maintaining a professional and welcoming office, this may be a great fit.

Key Responsibilities

• Client and Sales Support
• Manage incoming leads and guide clients through the sales process from inquiry to completed cleaning.
• Perform regular client check-ins to ensure satisfaction and encourage repeat business.
• Track sales conversions weekly and update lead/communication notes in the CRM daily.
• Provide sales performance feedback and pricing suggestions to leadership.
• Set and track sales goals, adjusting strategies as needed.
• Scheduling and Communication
• Ensure daily schedule slots are filled and minimum job counts are met.
• Communicate with technicians about schedules, client information, and job details.
• Answer and route phone calls professionally, providing support as needed.
• Prepare client packets ahead of appointments.
• Administrative Duties
• Maintain accurate attendance and performance records.
• Manage office organization, filing, supplies, and equipment inventory.
• Support accounts payable/receivable tasks.
• Coordinate staff meetings, celebrations, and recognition initiatives.
• Innovation and Oversight
• Monitor staff morale and provide feedback to leadership.
• Assist with testing and reporting on new programs or process improvements.
• Run errands or assist with office/field needs as assigned.

Minimum Qualifications

• 1+ year of customer service experience in a client-facing role.
• Full-time availability Monday-Friday, 8:00 AM - 5:00 PM.
• Valid drivers license and reliable, insured transportation.
• Fully functioning smartphone with consistent access.
• Professional communication skills, both verbal and written.

Preferred Qualifications

• 1+ year of sales experience in a service-based industry.
• Knowledge of QuickBooks Online.
• Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar).
• CRM/database experience.
• Strong organizational and multitasking abilities.
• Familiarity with the cleaning industry (a plus, but not required).

Compensation and Benefits

Pay: $16-$18/hour, based on experience and qualifications. Consistent schedule: Monday-Friday, no nights, weekends, or major holidays. Paid time off: 2 vacation days after 90 days, birthday paid day off, paid holidays (Thanksgiving and Christmas, with conditions), PTO accrual after 1 year. Retirement plan: IRA with 3% company match (after eligibility is met). Supplemental insurance options available. Supportive, team-oriented work culture with regular recognition and celebrations.