Rep 1, Customer Service Reliability

Customer Service Reliability Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

What Our Customer Service Reliability Representatives Enjoy Most

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customer needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

What You'll Bring To Spectrum

Required Qualifications

• Education: High school diploma or equivalent
• Language: Ability to read, write, speak and understand English
• Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
• Abilities: Handle multiple tasks
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

• Experience: Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

Spectrum Connects You To More

• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.