Regional Service Manager - Raleigh, NC

Regional Service Manager

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies.

Job Summary: As the Regional Service Manager, your primary responsibility is to lead, develop, and support Carolina Handling's associates, customers, and business execution. Key objectives include fostering teamwork across service teams and all departments; promoting a professional image of the dealership with our customers, enhancing relationships, and maintaining a high level of customer satisfaction; driving business growth through accurate planning and execution of business plans and market strategies, contributing to the overall success and expansion of the organization.

Responsibilities:

• Regional Management and Oversight
• Performance and Improvement
• Financial and Operational Control
• Communication and Collaboration

Requirements:

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

Bachelor's degree preferred or equivalent experience.

Five years of successful operations management experience.

Excellent organizational skills.

Strong customer service skills.

Ability to communicate effectively with other management, associates, and customers.

Ability to effectively monitor and develop associates.

Proficient with personal computers, using both Windows and ERP operating systems.

Must exhibit attention to detail and the ability to manage changing priorities.

Additional knowledge, skills, and abilities as necessary for assigned duties.

Benefits of Joining the Team:

At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Physical Requirements & Working Conditions:

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: This position travels up to 30% within their territory; overnight travel at short notice may be required.

Don't meet every requirement? Studies have shown that women, communities of color, and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!