Professional Application Support

Professional Application Support

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Professional Application Support role performs essential analytical, technical, and administrative work to support local end-users, remote end-users, and production lines. Utilizing global processes and tools, the analyst strives for total end-user satisfaction by possessing exceptional customer service skills, and a strong commitment to working as a unified team.

Core Responsibilities

• User Support & Single Point of Contact
• Case Management & Tracking
• Incident Resolution & Escalation
• Technical Troubleshooting
• Application Testing & Rollouts
• Process Improvement Feedback
• Performance & Key Performance Indicator Adherence
• Knowledge Management & Documentation
• Administrative Functions
• Project Participation

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Demonstrated ability to provide excellent customer service, ensuring positive interactions and effective support for all end-users.
• Excellent written and oral communication skills are essential for clear documentation, user instruction, and team collaboration.
• Strong organizational skills to manage multiple incidents, tasks, and projects simultaneously and efficiently.
• Strong interpersonal skills to work effectively with diverse users and team members in a professional environment.
• Solid understanding and working knowledge of the Microsoft environment (operating systems, applications, etc.).
• Solid understanding of Transfer Control Protocol/Internet Protocol and general networking principles for effective troubleshooting.
• A strong desire to learn new technologies and contribute as an integral part of a collaborative team.
• Strong analytical ability to troubleshoot and diagnose complex technical problems efficiently.
• A two- or four-year degree in Computer Science or equivalent technical training.
• A minimum of two years of professional experience in Information Technology customer support roles.

Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today! At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category: Information Technology Organization: Group Digital & IT Travel Required: Occasional Travel Requisition ID: 26616