Platform Infrastructure Senior Lead Systems Operations Engineer

Senior Lead Systems Operations Engineer

Wells Fargo is seeking a Senior Lead Systems Operations Engineer to join the Commercial and Corporate & Investment Banking Technology (CCIBT) organization. This role functions as a Business Site Reliability Engineer (SRE) with enterprise-level influence, driving strategic initiatives across infrastructure platforms. The Senior Lead will serve as a trusted advisor to senior leadership, shaping the reliability strategy, architecture, and operating model for infrastructure platforms supporting business-critical applications. In this role, you will:

• Lead reliability initiatives and influence platform modernization strategies
• Serve as a strategic advisor to senior leadership, translating business needs into technical solutions
• Architect observability, automation, and failover strategies across infrastructure domains
• Define and govern SLIs, SLOs, and error budgets for critical services
• Drive incident response frameworks, root cause analysis, and postmortem practices to reduce MTTR
• Influence target state architecture and operating models for infrastructure reliability
• Collaborate with platform engineering, application teams, and business stakeholders to align reliability goals with service delivery
• Mentor and guide lead engineers and operations teams across the organization

Key Responsibilities:

• Develop and implement enterprise-wide reliability engineering frameworks
• Lead strategic planning for infrastructure operations, migrations, and hybrid cloud adoption
• Architect automation solutions for operational tasks and platform resilience
• Establish governance for observability, telemetry, and incident management practices
• Partner with leadership to define long-term reliability goals and KPIs

Required Qualifications:

• 7+ years of Systems Engineering, Technology Infrastructure domains, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience managing production support and leading cross-functional initiatives

Desired Qualifications:

• Deep understanding of SRE principles and practices.
• Experience with enterprise monitoring and observability platforms (e.g., Splunk, Prometheus, Grafana)
• Expertise in automation tools
• Strong technical expertise, communication, and stakeholder engagement skills

Job Expectations:

• Hybrid work schedule with on-site presence as needed
• Participation in strategic planning, incident response leadership, and enterprise forums

Location Posting:

194 Wood Ave S, Iselin, NJ 08830

300 S Brevard St, Charlotte, NC 28202

2600 S Price Rd, Chandler, AZ 85286

Pay Range: $159,000.00 - $305,000.00

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-484783