Patient Services Coordinator IV

Surgery Scheduler / Referral Specialist

Novant Health is hiring a Surgery Scheduler / Referral Specialist to support our surgical practice across multiple locations. If you're experienced with Epic (Dimensions) and enjoy balancing scheduling, referrals, and teamwork, we'd love to connect with you!

What you'll do:

• Responsible for processing referrals at least 50% of the time.
• Perform Dimensions super-user functions such as practice support with Epic or working miscellaneous work queues.
• Responsible for scheduling surgery for our surgical practice at multiple locations using Dimensions (Epic) and working various work queues.
• Collaborate with clinical and administrative teams to ensure accuracy and timeliness of scheduling and referral management.
• Maintain a high level of accuracy and attention to detail while meeting departmental productivity standards.
• Provide excellent customer service and communication to patients, families, providers, and staff.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families, and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities:

• Deliver the most remarkable patient experience in every dimension, every time.
• Part of an environment that fosters teamwork, team member engagement, and community involvement.
• Commitment to leveraging diversity and inclusion in support of quality care.
• Foster a safe patient environment driven by the principles of "First Do No Harm".

Qualifications:

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving, and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.

Job Opening ID 111217