Patient Services Coordinator - Multiple Clinic Locations

Patient Services Coordinator

The Patient Services Coordinator is responsible for the timely and accurate recording of patient demographics, insurance information, patient charges, collections, and referrals. They will schedule patient appointments and complete administrative tasks. Hiring for multiple locations: Heart and Vascular Institute – Charlotte Region Balantyne - Salisbury - Freedom Drive - Elizabeth Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do:

• Updating patient demographic information
• Posting charges, copays, and scheduling patient appointments
• Patient calls, customer service
• Administrative tasks
• Referral processing

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Bilingual, proficient in use of all computer software utilized in practice.

Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 2026-234686