Patient Service Representative

Patient Service Representative

We are looking for a dedicated Patient Service Representative to join our team on a contract basis in Clayton, North Carolina. In this role, you will play a vital part in ensuring a seamless experience for patients by managing scheduling, registration, and addressing inquiries with professionalism. This is an excellent opportunity to contribute to a healthcare environment where patient care and satisfaction are the top priorities.

Responsibilities:

• Coordinate patient scheduling to optimize appointment availability and minimize wait times.
• Assist patients with inquiries, providing clear and compassionate communication to address their needs.
• Handle patient registration, ensuring accurate entry of personal and medical information into the system.
• Deliver exceptional customer service in a call center environment, responding to calls promptly and effectively.
• Support patients in navigating healthcare processes, including appointments and services.
• Maintain confidentiality and adhere to all healthcare regulations and standards.
• Work collaboratively with medical and administrative staff to ensure a positive patient experience.
• Troubleshoot scheduling conflicts and resolve issues with efficiency and care.
• Provide patients with information about available services, appointments, and follow-up procedures.

Requirements:

• Proven experience in patient scheduling and registration within a healthcare setting.
• Strong customer service skills, with experience in a call center or similar environment.
• Excellent communication abilities, both verbal and written.
• Familiarity with healthcare systems and regulations, ensuring compliance at all times.
• Ability to handle multiple tasks while maintaining attention to detail.
• Proficiency in using scheduling software and other administrative tools.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• High school diploma or equivalent required; additional healthcare-related certifications are a plus.