Ops Support (cloud) / SRE

Cloud Ops Support Engineer

Schedule: The schedule will be either Tuesday – Saturday OR Sunday – Thursday. Shifts are 9-5 ET or 12-9 ET. There is no on call work for this team. They will know their schedule in advance. This group is focused on Cloud Ops support, but they are beginning to partner more with the peer SRE team, so an engineering background would be helpful as they may be taking on some SRE projects.

Skills: openshift, kubernetes, azure, terraform, linux

Top Skills Details: openshift, kubernetes, azure, terraform, linux

Additional Skills & Qualifications: Responsible for reliability and support of ContainerPlatform on-prem and external clouds (Azure /AWS /Google). Monitor and troubleshoot Container platform (Openshift), Rancher (RKE) and Azure (AKS) environment performance issues, connectivity issues, security issues, etc. Perform deep dives into systemic and latent reliability issues, Incident management, problem management Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues. Perform blameless RCA, partner with engineering and operation teams across the organization to roll out fixes.

Primary Skill: RedHat OpenShift

Secondary Skill: Kubernetes

Tertiary Skill: Microsoft Azure

Required Qualifications: BS/MS degree in Computer Science or related technical field involving systems or equivalent practical experience. Minimum 5+ years of hands-on experience supporting Kubernetes /Openshift / RKE / EKS Container platform. Experience with Python, Ansible, Golang, and shell scripting Kubernetes /Openshift /Terraform certifications are a plus Strong experience in major services related to Compute, Storage, Network and Security Experience with monitoring tools like Prometheus and Dynatrace, as well as cloud native tools like Azure Monitor and Log Analytics Strong understanding and background of working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and Ping Identity or other SSO solutions. Advanced knowledge of Linux OS, DNS, DHCP, Kerberos and Windows Authentication Experience with CI/CD tools git /Jenkins, GitOps model Excellent understanding of Linux /Windows operating systems administration Experience in Container security and vulnerability remediation. Systematic problem-solving approach, sense of ownership and drive Ability to juggle competing priorities and adapt to changes in project scope. Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.

Experience Level: Expert Level

Job Type & Location: This is a Contract position based out of Charlotte, NC.

Pay and Benefits: The pay range for this position is $55.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Charlotte,NC.

Application Deadline: This position is anticipated to close on Feb 19, 2026.