Operations Supervisor

Operations Supervisor

The Hotel Operations Supervisor is responsible for overseeing daily hotel operations and ensuring a seamless guest experience, with a primary focus on training and supporting front desk staff. This role requires hands-on operational knowledge, leadership skills, and the ability to serve as Manager on Duty during weekends.

What You'll Do:

• Supervise, train, and mentor front desk and operations staff (team of 5), ensuring adherence to Marriott brand standards and property procedures.
• Conduct primary training on hotel systems, including Marriott property systems and LightSpeed/Power GXP, to ensure staff proficiency and operational consistency.
• Work alongside staff on downtime shifts, including mid-shift front desk coverage on weekends when serving as Manager on Duty.
• Understand operations across all hotel departments to support problem-solving and ensure a high level of guest satisfaction.
• Foster a positive, upbeat, and empathetic environment for both staff and guests.
• Monitor property compliance with safety, health, and brand standards.
• Assist with scheduling, coaching, and performance management to maintain a stable, high-performing team.
• Act as a key point of contact for staff or guest concerns, providing timely solutions and escalating issues when needed.

About You:

• Minimum of 2 years of hotel operations experience, with Marriott branded properties.
• Hands-on experience with hotel systems (LightSpeed and/or Empower GXP preferred).
• Demonstrated leadership skills, including staff training, mentoring, and team development.
• Stable work history with no job-hopping concerns.
• Strong interpersonal, problem-solving, and communication skills, with an upbeat and empathetic approach.
• Ability to work flexible hours, including weekends and serving as Manager on Duty.
• Knowledge of front desk operations and general property management.
• High school diploma or equivalent; degree in hospitality management preferred.
• Relevant hospitality or safety certifications are a plus.
• Ability to stand, walk, and move throughout the hotel during shifts.
• Ability to work a weekend schedule; Saturday–Wednesday schedule (10:00am–6:00pm or 11:00am–7:00pm shifts).

About Us:

At Four Points by Sheraton Charlotte - Lake Norman, we are dedicated to delivering exceptional hospitality experiences. We take pride in fostering a collaborative and guest-focused environment where team members can thrive and grow. Are you ready to lead and inspire? Apply today to become our next Operations Supervisor! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.