Operations Manager - Sanctions Screening Center Of Excellence

Operations Manager - Sanctions Screening Center Of Excellence

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

Responsibilities

+ Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive operational excellence.

+ Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.

+ Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas.

+ Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.

+ Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment.

+ Accountable for the Sanctions Screening Center of Excellence that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program.

+ Responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

+ Minimum of 1 year leadership experience

+ College degree or commensurate experience

+ Requires thorough operations knowledge of specific products/services line managed, usually gained through operations experience

+ Forecast / manage staffing levels and capacities

+ Performance management experience

+ Strong attention to detail and problem solving skills

+ Effective planning, time management and organizational skills

+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Schedule: 1st shift Sunday - Thursday

Desired Qualifications

+ Six Sigma

+ Knowledge of Sanctions

Skills

+ Business Operations Management

+ Customer Service Management

+ Performance Management

+ Process Performance Measurement

+ Talent Development

+ Account Management

+ Client Management

+ Leadership Development

+ Process Management

+ Relationship Building

+ Hiring and Onboarding

+ Policies, Procedures, and Guidelines Management

+ Process Design

+ Risk Management

+ Workforce Analytics

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.