Mortgage Licensing Support Specialist - Remote Eligible

OCOB Business Services Coordinator (S)

The N.C. Office of the Commissioner of Banks (NCCOB) is responsible for the chartering and regulation of North Carolina's state banks, trust companies, mortgage companies, as well as registration and licensing of various financial institutions operating in North Carolina. Our mission is to promote and maintain the strength and fairness of the North Carolina financial services marketplace through the supervision and regulation of financial service providers in that marketplace.

NCCOB is seeking an entry-level Business Services Coordinator to join the Non-Depository Mortgage Licensing Department of the North Carolina Office of the Commissioner of Banks. This position will use applicable state and federal laws, applicable provisions of the North Carolina Administrative Code, and internal policies and procedures in the processing of applications and consumer complaints for regulated entities while providing excellent customer service to applicants and others.

Work involves:

• Processing of all applications and renewals as required per the NC SAFE act; including receipt and review of required documentation from licensees by established timelines;
• Timely and efficiently providing excellent customer service to current and perspective licensees, internal customers, and other stakeholders via written and/or verbal processes;
• Accurately interpreting and applying policies, procedures, and laws applicable to entities requiring licensure by NCCOB with limited supervision;
• Timely and efficiently processing consumer complaints;
• Independently draft and email final version of correspondence to customers;
• Accurately updating, uploading required documents, and maintaining the Nationwide Multi-state Licensing System (NMLS) and internal systems by established timelines;
• Attending training as required by management to meet business needs;
• Consistently adhering to confidentiality following internal and external policies and laws.

Knowledge Skills and Abilities/Management Preferences:

• One year of experience in the mortgage lending, mortgage servicing, or financial services industry.
• Two years of administrative support experience including data entry OR a two year college degree.
• Documented work experience providing quality service to internal and external customers.
• Excellent communication skills, both oral and written, including drafting correspondence and email, and answering phones.
• Use of Microsoft applications.
• Ability to interpret and apply policies, procedures, and laws applicable to entities requiring licensure by NCCOB.
• Demonstrate ability to consistently exercises initiative and independent judgment, decision making, and multi-tasking with little supervision; therefore, demonstrating the knowledge to handle more complex issues.
• Ability to lead and/or assist with special projects and provide support to other agency divisions as needed.
• Ability to attend and engage in training as required by management.
• Demonstration of subject matter expertise and training of other staff.
• The ability to adhere to confidentiality policies and laws.

Management Preferred Requirements:

• Experience with the Nationwide Multi-State Licensing System (NMLS)
• Working knowledge of The North Carolina Secure and Fair Enforcement (SAFE) Mortgage Licensing Act and the North Carolina Administrative Code

Recruitment range: $40,000 to $50,000

Minimum Education and Experience:

High school graduate or GED and two years of administrative support experience (financial industry experience preferred) or equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.