Merchant Services Loss Prevention Analyst II - Wilson, NC

Job Title

Perform transaction monitoring, client outreach, analysis and verification on accounts in order to safeguard the line of business from fraudulent activity and losses.

Essential Duties and Responsibilities:

• Monitor, analyze and review accounts in the risk scoring system to identify out of pattern activity and mitigate potential losses or fraudulent activity to the line of business by taking appropriate action.
• Meet the on-going responsibility of the line of business to monitor accounts for red flags related to AML monitoring and take appropriate action.
• Conduct fraud investigations, perform client outreach, perform loss mitigation strategies and pursue recovery in an effort to minimize losses for the line of business.
• Monitor trends and patterns within the merchant portfolio to detect current issues to prevent future losses.
• Utilize various reports to analyze the overall client relationship and potential risk to the line of business.
• Conduct analyses on loss events and provide expert feedback to management on the varieties of fraud detected within the portfolio and make recommendations on queue revisions and exception reporting to prevent losses in the future.
• In loss event situations, review all risk factors including client relationship with the bank and contact appropriate regional leadership to inform and take action to minimize overall corporation exposure.
• Develop and maintain relationships with internal and external partners, including other institutions, law enforcement s and others involved in the investigation of merchant fraud in order to gain assistance in investigations and fully review loss events. Serve as liaison with internal and external partners, including information/training from the industry, Financial Crimes or law enforcement regarding schemes that may result in a loss to the Bank.
• Serve as liaison for 3rd party chargeback processor.
• Operate as critical personnel during inclement weather, disaster or emergency situations.

Qualifications:

Required Qualifications:

• Bachelor's degree or equivalent education and related training or experience
• 5 or more years of Merchant Services / Payment Industry related experience, including familiarity with Card Association rules around chargebacks, pre-arbitration disputes and EMV Shift liability
• 5 or more years of transaction monitoring/detection/fraud prevention experience
• Experience making outbound calls to review and discuss account information with a client and to provide merchant outreach to prevent future loss
• Excellent analytical, problem solving skills and attention to detail in documenting outcomes in work product
• Ability to understand and recognize data patterns and trends
• Excellent verbal and written communication skills
• Ability to review analytical data and make expert recommendations to management
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products, specifically excel
• Ability to train new low prevention hires

Preferred Qualifications:

• Experience in utilizing the TSYS CBOS Risk Module
• Excellent documented performance of sound risk practices, including documented risk mitigation performance and exceeding SLA on a regular basis.