Medical Support Assistant (advanced)

Advanced Medical Support Assistant

The position is in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid-Atlantic Care Network (VISN 6), at the Charles George VA Medical Center (VAMC) in Community Care Service. The Advanced Medical Support Assistant (AMSA) performs clerical/administrative work supporting the care and treatment of Veterans in Community Care Service.

Responsibilities include scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Verifying and updating demographics and insurance information
• Performing basic eligibility, and preauthorization requirements for specific coverage
• Providing administrative and logistical support such as the coordination of care between Asheville VAMC, 3 CBOC's and outside facilities, both VA and non-VA
• Performing general clerical duties such as typing, filing, and data entry
• Ensuring the transfer of medical records from and to Asheville VAMC and other facilities
• Ordering office supplies and necessary forms
• Serving as a timekeeper as necessary

Work Schedule: 8:00am - 4:30p, Monday-Friday. Telework may be available following agency policy (Ad-hoc only). This is not a virtual position.

Functional Statement #: 000000. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements include being a U.S. Citizen, proficiency in written and spoken English, and subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.

Qualifications include basic requirements such as United States Citizenship, English Language Proficiency, and experience or education equivalent to six months of clerical, office, customer service, or other administrative work. In addition to meeting the basic requirements listed above, you must meet the grade requirements at the GS-6 level to qualify for this position.

Physical Requirements include mostly sedentary work with some light lifting up to 25lbs, bending, standing, stooping, walking. This position will require you to work in front of a computer screen for 90% of your day.

This announcement will remain open until the closing date, February 23, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave.