Lead Systems Operations Engineer

Senior-Level Technical Role

Wells Fargo is seeking a senior-level technical candidate to support production systems, with a strong emphasis on Site Reliability Engineering (SRE) principles, incident and problem management, change/release processes, and observability maturity. The role requires deep collaboration with development and business teams to understand application functionality and drive operational excellence. You will be responsible for transforming and maturing global support services, promoting adoption of core toolsets, and strengthening partnerships across technology and business. The environment includes large-scale, Tier 1 applications (e.g., IIS/.NET/SQL), multi-tier web hosting, clustering, and load balancing. You will ensure compliance with corporate policies on security, documentation, audit, and change control. This role also includes leading a team of onshore and offshore engineers to maintain system availability, performance, and reliability through automation, monitoring, and continuous improvement.

In this role, you will:

• Lead complex, high-impact initiatives including systems consultation and SRE strategy implementation.
• Drive observability improvements by identifying gaps in monitoring, logging, and tracing across platforms.
• Collaborate with engineering teams to define SLIs, SLOs, and error budgets.
• Automate operational tasks and incident response workflows using modern programming languages (e.g., Python, Go, Bash).
• Design and implement scalable, resilient systems using infrastructure-as-code and CI/CD pipelines.
• Conduct root cause analyses and postmortems to improve system reliability.
• Consult on technical changes and enhancements with a focus on performance, scalability, and fault tolerance.
• Partner with architects and engineers to align with enterprise strategies and ensure secure, maintainable solutions.
• Lead and mentor a distributed team, fostering a culture of continuous learning and operational excellence.

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of experience in SRE, platform engineering, or production support roles.
• 2 years of experience programming in one or more languages such as Python, Java, or Go.
• 1+ years of experience with Cloud technologies.

Desired Qualifications:

• Strong understanding of distributed systems, cloud platforms (OpenShift, Azure, GCP), and container orchestration (Kubernetes).
• Experience with observability tools such as Prometheus, Grafana, AppD, or Spunk.
• Familiarity with CI/CD workflows, version control systems, and infrastructure-as-code tools (e.g., Terraform, Ansible).
• Proven ability to identify and remediate gaps in system observability and performance.
• Excellent problem-solving skills and ability to lead cross-functional teams.

Job Expectations:

• Ability to travel up to 10%.
• Ability to work on-site at approved location listed.
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.

Pay Range: $119,000.00 - $224,000.00

Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.