LEAD Quality Engineer (hybrid, Charlotte)

Lead Quality Engineer

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

We are seeking a Lead Quality Engineer to provide hands-on quality leadership across multiple applications and teams. This role combines execution, technical leadership, and quality strategy with a strong emphasis on Tosca automation, test coverage, and delivery readiness.

Key Responsibilities

• Lead test strategy, planning, and execution across assigned products or teams.
• Design, implement, and govern Tosca automation frameworks and standards.
• Ensure consistent regression, functional, API, data, and performance testing practices.
• Guide and mentor Quality and Senior Quality Engineers.
• Partner with Product Owners and Engineering leaders to define quality goals and release criteria.
• Oversee test management, reporting, and metrics using qTest.
• Drive defect management, root cause analysis, and quality improvements using Azure DevOps.
• Identify quality risks early and provide mitigation strategies.
• Participate in Agile ceremonies and contribute to release planning.
• Provide executive-level test status, quality metrics, and release readiness assessments.

Required Qualifications

• 9 - 12+ years of experience in software quality assurance, including technical leadership or team lead responsibilities.
• Experience leading QA efforts across complex applications.
• Advanced hands-on experience with Tricentis Tosca.
• Proven experience leading QA efforts across teams or initiatives.
• Expertise with Azure DevOps and test management tools.
• Strong understanding of Agile, SDLC, and quality engineering practices.
• Advanced SQL and data validation skills.
• Experience with performance testing strategies and execution.
• Strong leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Tosca advanced certifications.
• ISTQB Advanced or Test Manager certification.
• Deep experience testing APIs, backend systems, and complex integrations.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.