Installation Support Manager

Installation Support Manager at Lowe's

As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll make a significant impact on Lowe's success.

In this position, you'll lead a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence. You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, all while meticulously documenting interactions and maintaining Lowe's high standards of service delivery.

Key Responsibilities include:

• Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners.
• Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions.
• Analyze business and process execution to coach and develop team members.
• Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies.
• Review performance dashboards and reports to maintain work standards.
• Resolve escalated issues and make or influence decisions involving product, expenses, and process issues.
• Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance.
• Hire, coach, and develop talent to achieve stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.

Minimum Qualifications include:

• High School or GED and 3-5 years, 3 years' experience working in retail or high-volume centralized service model with progressive responsibility.
• 1 year experience leading people (~10 or more direct and/or indirect reports)
• 1 year demonstrated experience communicating and working cross-functionally.
• Demonstrated experience in training, developing, and mentoring others.

Preferred Qualifications include:

• Bachelor's degree in Business or related field.
• Demonstrated experience leading remote teams.
• Bilingual skills.

Benefits include:

• 401k with up to 4.25% match
• Bi-annual Cash Bonus
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

Pay Range: $59,800.00 - $99,900.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.