Human Resources Contact Center Representative

Human Resources Contact Center Representative

We are looking for a detail-oriented Human Resources Contact Center Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will serve as a crucial point of contact for employees, managers, and external stakeholders, providing guidance on HR-related inquiries. This position involves utilizing multiple systems to deliver accurate information and ensuring a seamless employee experience. This will be a contract role starting late September and running through end of April.

Responsibilities:

• Address inquiries from employees, managers, and external stakeholders regarding HR-related topics such as payroll, benefits, and time-off policies.
• Manage and track cases using ServiceNow to ensure timely resolution and proper documentation.
• Educate employees and external parties on available self-service tools and resources.
• Retrieve and analyze information from systems like Workday and SharePoint to respond to inquiries effectively.
• Escalate complex situations that fall outside established policies and procedures to appropriate teams for resolution.
• Provide consistent support while adhering to organizational policies and procedures.
• Share feedback and insights on employee experiences to identify opportunities for process improvements.
• Collaborate with HR leaders and external vendors to address specific needs and ensure alignment with organizational goals.
• Ensure compliance with auditing standards when handling sensitive information.
• Assist with benefit-related functions and customer service responsibilities to maintain high levels of satisfaction.

Requirements:

• Proficiency in HR systems such as ADP Workforce Now, Ceridian, and Workday.
• Experience with case management tools like ServiceNow.
• Strong understanding of payroll processes, benefit administration, and general HR policies.
• Excellent customer service skills with the ability to handle sensitive information professionally.
• Familiarity with auditing practices and related procedures.
• Effective communication skills to interact with internal and external stakeholders.
• Ability to multitask and utilize multiple systems for information retrieval and inquiry resolution.
• Prior experience in benefit functions and HRMS systems is highly desirable.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.