HIM Operations Specialist - HIM Operations

Release Of Information Requests

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patients right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Associates will also be responsible for analyzing patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations and will monitor the chart completion activities of all physicians including the limitation of admitting and scheduling procedures. They will work cooperatively with all HIM leadership, staff, physicians and internal and external customers to ensure goals are met and quality targets are reached and maintained.

Responsibilities include:

1. Providing customer service support and processing correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal regulations, and ensuring the validity of dates and content of the requests in a timely manner.
2. Prioritizing release of information requests, retrieving medical records from active and inactive and interdepartmental locations, electronically tracking and delivering records in accordance with established procedures.
3. Processing requests, assuring confidentiality is maintained, handling STAT requests, sending action letters timely, ensuring turnaround times are between 3 and 5 days, entering requests, and requesting charts in a timely manner.
4. Performing self-quality checks on all work to assure accuracy of the release and that confidentiality is maintained.
5. Handling all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
6. Ensuring the requesting party has a legal right to request a patient's medical information.
7. Providing excellent customer service by being attentive and respectful; insuring understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner.
8. Coordinating activities with outside vendor copier service to ensure medical records are available by the deposition date. Analyzing and monitoring record completion activities of suspended physicians and generating automated incomplete record notices to physicians. Assisting physicians in record completion.
9. Analyzing patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Evaluating scanned images for proper indexing, patient verification, and legibility according to department standards. Identifying scanning quality and indexing errors, with immediate correction through rescanning of the batch and/or image.
10. Working closely with departmental leaders to promptly research and resolve issues reported by physicians, other departments, and customers.

Other information:

Education Requirements: High school diploma or general education degree (GED)

Licensure/Certification Requirements: No licensure or certification required.

Professional Experience Requirements: Requires one (1) year of general medical record experience.

Knowledge/Skills/and Abilities Requirements:

Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: HIM Operations Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.