Head Of Incoming Payments - Branded Cards & Lending & Citi Retail Services

Head Of Incoming Payments For Branded Cards & Lending And Citi Retail Services

The Head of Incoming Payments for Branded Cards & Lending and Citi Retail Services plays a crucial role for USPB, by overseeing more than 900 million payments received annually through multiple channels from our client base of more than 70 million accounts. The Head of Incoming Payments for BC&L and CRS will lead a team of product managers responsible for developing and implementing intuitive mechanisms for clients to pay their credit cards bills. This involves understanding the evolving payments landscape and developing proactive strategies for incoming payments, including launching new channels and managing new initiatives by providing oversight of requirements and use case development to ensure consistent customer experience and adherence to regulations and policies. The potential rationalization of existing channels and redesigning payments flows for improved customer experience and risk reduction are also part of the responsibilities. To achieve this goal, the scope includes developing the inventory of the existing incoming payments channels and processes, aiming to enhance the control environment through process/controls documentation and monitoring of a multiplicity of channels, including Citi Mobile App, Citibank Online, Third Party Bill Payments, Interactive Voice Response, and more. In addition, the role will be expected to interpret payment regulations and Citi policies, oversee all customer-facing disclosures and communications related to incoming payments, and front both internal and external reviews.

Qualifications:

• The ideal candidate will have 15+ years of experience in financial services, with a proven track record in strategy execution, external industry engagement, and managing high-performing product teams.
• Candidate should possess strong business judgment, analytical skills, a consumer-centric mindset, and excellent communication skills.
• A deep understanding of Credit Cards and a passion for emerging technologies are also essential.
• Strong risk and control acumen and process management experience is also needed.
• The position requires experience in defining product roadmaps, collaborating with design, operations, and technology, and successfully launching products, channels, and processes at scale.

Education:

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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