Gestionnaire De Projet (télétravail) / Project Manager - Licensing Experience & Operations (remote)

Licensing Experience and Operations Manager

The Licensing Experience and Operations team supports Cisco's efforts toward creating a seamless, end-to-end licensing management experience. This experience integrates into existing workflows, reduces overhead, enables customers to meet their business outcomes, and positions Cisco to retain and grow revenue and market share. We partner to drive process and system improvements to remove friction from the licensing experience by:

• Consolidating and understanding customers' and partners' problems to innovate new ways to address them.
• Connecting across the enterprise to ensure that business, customer, and partner needs are met by licensing standards.
• Offering support services that address lifecycle management and delivery issues while enabling self-service capabilities to reduce customers' need for support.

Your Impact: As a Project Manager, you will play a key role in ensuring that licensing tools and processes meet Cisco's operational and strategic goals. You will:

• Coordinate and lead Business Acceptance Testing (BAT) for multiple low- to high-complexity projects.
• Plan, execute, and supervise programs throughout their lifecycle to support organizational priorities.
• Define program schedules, scope, and resources, adjusting to evolving requirements and constraints.
• Develop and implement governance structures to ensure effective decision-making.
• Communicate program delivery results and ongoing updates to key stakeholders.
• Identify and manage risks, issues, and interdependencies across multiple projects.
• Upskill and retrain team members as needed to align with resource requirements.
• Lead engagements with strategic vendors and drive performance management.
• Collaborate extensively across internal organizations, including Support teams, Regional Operations, Business Units, and IT development teams.

Minimum Qualifications:

• 5+ years of experience working with IT systems and licensing tools, ensuring alignment with Cisco's business processes and compliance standards.
• 5+ years of experience in managing and coordinating Business Acceptance Testing (BAT) activities including development, management, and coordination of testing activities such as performance baselines, data setup, test case/scenario development, and test execution.
• 4+ years in software development processes, including understanding of Agile or Waterfall methodologies.

Preferred Qualifications:

• Proficiency with project management tools and methodologies such as Jira Align and Jira Cloud.
• Strong facilitation skills for leading effective meetings and presenting project analysis, challenges, and progress to executive leadership.
• Experience managing project teams of varying sizes and diverse skill sets.
• Exceptional written and verbal communication skills, with the ability to influence and drive action at all organizational levels.
• Experience in planning and implementing program governance structures to ensure alignment with strategic objectives.

Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota
• 1.5% of incentive target for each 1% of attainment between 50% and 75%
• 1% of incentive target for each 1% of attainment between 75% and 100%
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation
• For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target
• Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid

• New York City Metro Area: $132,300.00 - $200,100.00
• Non-Metro New York state & Washington state: $117,300.00 - $219,300.00