Genai Digital Product Management Lead - Global Ops

Lead Digital Product Manager

At Wells Fargo, we're more than a financial services leader – we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role: Wells Fargo is seeking a visionary and execution-focused Lead Digital Product Manager to drive the strategy, architecture, and delivery of GenAI and Agentic AI initiatives. This role will lead cross-functional teams to build scalable, intelligent solutions that transform user experiences and operational efficiency across the enterprise.

In This Role, You Will:

• Define and own product strategy
• Lead full product lifecycle
• Drive cross-functional collaboration
• Design autonomous systems
• Integrate advanced AI models
• Define and manage features for building scalable Knowledge Graphs to enable contextual AI reasoning
• Drive Ontology Development for domain-specific semantic structures and governance
• Oversee Neo4j graph database integration for efficient storage, querying, and performance optimization
• Implement Continuous Observation frameworks for monitoring AI agent performance and iterative improvement
• Ensure responsible AI practices
• Promote innovation culture
• Lead strategic digital initiatives
• Contribute to enterprise planning
• Analyze digital strategy
• Influence business direction
• Make strategic decisions
• Lead digital teams
• Collaborate across levels
• Mentor and manage projects

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Product Leadership: 5+ years in digital product management, including 2+ years with GenAI or agentic AI.
• Agentic AI: Expertise in autonomous agents, memory, planning, and tool integration.
• GenAI Platforms: Hands-on with OpenAI, Anthropic, Vertex AI, and Azure OpenAI.
• Knowledge Graph: Experience in building and managing knowledge graphs for AI-driven applications.
• Ontology Development: Proficiency in ontology development and semantic modeling for complex domains.
• Graph Database: Hands-on expertise with Neo4j or similar graph database technologies.
• Continuous Observation: Ability to implement continuous observation frameworks for monitoring AI agents.
• Technical Background: AI/ML, Data Science, or architecture experience; able to bridge tech and business.
• Enterprise Delivery: Proven success launching scalable AI in regulated environments.
• Stakeholder Management: Strong communicator with cross-functional alignment experience.
• Agile Development: Skilled in agile frameworks and end-to-end product lifecycle.
• Intelligent Interfaces: Experience with synthetic agents, voice interfaces, or automation tools.
• Regulatory Awareness: Knowledge of financial regulations and responsible AI practices.
• Platform Tools: Familiarity with Google ADK and Microsoft Copilot Studio.
• Strategic Vision: Ability to align product strategy with business and AI trends.
• Execution: Skilled in risk mitigation, dependency management, and timely delivery.
• Innovation: Promotes experimentation and continuous improvement.
• Collaboration: Connects technical, business, and compliance teams.
• User-Centric Design: Focus on intuitive, engaging client experiences.
• Performance Metrics: Uses KPIs for data-driven decisions and optimization.
• Team Leadership: Mentors junior PMs and fosters a high-performing team culture.
• Education: MBA or MS in Computer Science or related field preferred.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.
• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote)
• The ability to travel up to 10% of the time.

Posting Location: Charlotte, NC The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date: 25 Nov 2025 Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/).

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-506362