Field Service Technician (indianapolis)

Field Support Engineer

Insight Global is currently seeking a Field Support Engineer in the Indianapolis, IN area. The Field Support Engineer will provide in depth technical and customer support of our client's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal direction

Skills and Requirements

Requirements

• High School diplomas plus 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel
• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for extended periods (up to 10-12 hours when necessary)

Preferred

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniform service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.