Field Service Engineer1 /kansas City, KS

Field Support Engineer

BD Parata is currently seeking a Field Support Engineer in the Kansas City, KS. Regional area. The Field Support Engineer will provide in-depth technical and customer support of BD Parata's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities:

• Deliver world class customer service and problem resolution skills at new and existing client sites.
• Cultivate positive customer relations by responding to complaints/inquiries in a collaborative, supportive, and professional manner.
• Instruct customers in the operation and daily maintenance of BD Parata's suite of pharmacy automation products.
• Respond within SLA requirements to break/fix service requests.
• Collaborate with regional and national service team members to identify and resolve complex problems.
• Periodically assist Product Implementation Team with installation of new automation.
• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
• Periodic travel outside of the local region and overnight stays may be required.
• Weekend and holiday coverage as well as occasional overtime may be required.

Skills and Experience:

• Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.
• Proficient knowledge of Microsoft Office is required.
• Extensive knowledge of basic computer networking including use of windows tools to identify network and PC information.
• Knowledge of setup and use of routers and switches.
• Ability to locate and edit configuration and XML files within a file structure.
• Understanding of ghosting and re-imaging processes.
• Strong mechanical aptitude and the ability to use standard hand tools to perform in-depth disassembly and reassembly of complex subsystems.
• Proficiency with digital multi-meters and voltage/amperage testers.

Qualification:

• High School diploma
• 3-5 years of experience in a field service role

Work Environment and Physical Demands:

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.
• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.
• Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
• Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Must be able to stand up to 10-12 hours a day on occasion.
• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
• Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.