End User Support Technician

End User Support Technician

Summit Design and Engineering Services is a multi-disciplined firm headquartered in Raleigh, NC. We partner with clients to deliver innovative, practical solutions that strengthen communities and create a lasting impact on the places where we live, work, and play. With a focus on thoughtful design and resilient results, our team has earned recognition across the industry. Our people are the foundation of our success. We've built a collaborative, growth-focused culture where every voice is valued and every career can thrive. To support our team, we offer benefits that go beyond the basics, such as student loan reimbursement, paid volunteer time, education and certification assistance, wellness stipends, and flexible work options. We seek individuals who share our commitment to shaping better communities through thoughtful, impactful work.

We're looking for a skilled and customer-focused End User Support Technician to join our IT team working at our Headquarters in Raleigh. This role delivers high-quality technical support and personalized service to internal users, helping resolve complex issues, manage user devices, and ensure seamless access to IT services across the organization.

Responsibilities:

• Provide Tier 1 and Tier 2 support for hardware, software, and peripherals.
• Provision, configure, and deploy user devices and equipment.
• Deliver 1:1 training on IT systems, tools, and best practices.
• Collaborate with IT and business teams to identify and resolve recurring issues.
• Maintain accurate documentation of support activities.
• Stay current on emerging technologies to improve support services.
• Provide on-site and remote support with occasional travel to satellite offices (primarily NC and VA).

Required Qualifications:

• Minimum high school diploma with 5+ years in end-user support or IT service delivery.
• Strong problem-solving skills and ability to work independently.
• Excellent written and verbal communication.
• Proficiency in hardware/software troubleshooting, Windows OS, M365 (O365, Teams), and iOS (iPads).
• Working knowledge of Zoom and MS Teams conference room issue troubleshooting.
• Valid driver's license, ability to drive and acceptable motor vehicle record.
• Ability to lift up to 50 pounds on occasion, bend, stoop, kneel and reach above head.

Preferred Qualifications:

• IT certifications (CompTIA, Microsoft, Apple).
• Familiarity with Microsoft Intune for MDM, provisioning, and patching.
• Experience with architecture/design software (AutoCAD, Revit, Bluebeam, Civil 3D, Bentley).
• Knowledge of Azure, Active Directory, and basic networking.
• PowerShell scripting experience.

Summit Design and Engineering is an Equal Opportunity Employer. E-verify. A background check, including a criminal and driving record check, will be performed. A criminal conviction will not automatically disqualify a candidate. Many factors will be considered when a conviction is present.