Desktop Support Technician II

Desktop Support Technician II

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company, with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

The Desktop Support Technician II provides advanced technical support for Zurn Elkay associates across our Lumberton, NC locations and remote sites. This role is part of the Global Zurn Elkay User Support team that is mainly responsible for meeting the IT support needs for the enterprise at all locations. This role is deeply embedded in our plant and warehouse operations, supporting technology that keeps production running efficiently and safely. This specific position requires a solid understanding of the Microsoft Windows OS (desktop and Server), Microsoft Azure, basic networking concepts (wireless connectivity, VLANs, WAN/ LAN, etc.), data storage concepts, printing, scanning among other skillsets. The ideal candidate thrives in a fast‑paced manufacturing environment, enjoys being out on the floor working directly with equipment and teams, and approaches problem‑solving with curiosity and enthusiasm.

Responsibilities also include resolving support requests, maintaining equipment standards, managing assets, and coordinating with Infrastructure teams to deliver a stable, modern plant technology experience.

Key Accountabilities

• Work collaboratively with other site support technicians to ensure smooth day-to-day administration, project implementation and maintenance of local infrastructure.
• Ensure stability and performance of network and plant technology environments (Switches/Wireless/Manufacturing 4.0, Plant equipment, etc.).
• Collaborate with team members to recommend and implement enhancements to overall network and plant infrastructure and architecture.
• Work with the team to align Plant Technologies Infrastructure with business objectives and roadmap.
• Provide guidance and direction in identifying and implementing solutions to meet changing business requirements and evolving IT Infrastructure and architecture.
• Continuously assess new technology to identify opportunities for operational improvements and increased efficiency.
• Service Desk support for 2500+ remote users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.
• Provides on-site and remote technical support to the employee base and escalations to additional Level 3 support or other IT resources when applicable.
• Executes desktop deployments, upgrades, repairs and replacements, equipment break/fix and repairs
• Prepares and delivers computer equipment to new employees and trains new employees on the use of the equipment in accordance with the Employee On-Boarding process.
• Reclaims and ensures the proper disposition or repurposing of computer equipment in accordance with the Employee Off- Boarding process.
• Demonstrates ability to diagnose and resolve issues with various hardware and software solutions.
• Works in collaboration with the Infrastructure team to test and certify new hardware and software solutions for use in the corporate environment.

Qualifications/Requirements

BA or BS Computer Science, Information Security, or equivalent work experience. 3+ years' experience as a desktop technician in a global manufacturing and corporate business environment. Experience in various equipment break/fix and repairs, asset management and supporting equipment corporate standards. Experience working within a remote, highly collaborative, global team Experience with cloud-based Microsoft Office products Requires lifting and carrying items weighing up to 50 pounds

Capabilities and Success Factors

• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer – Minority/Female/Disability/Veteran

Zurn Elkay Water Solutions Corporation

What happens when two remarkable sustainability leaders come together as one?

A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time.

In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe.

Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay's story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay's values. We are looking for innovative, energetic people who want to help solve tomorrow's challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.