Desktop Support Analyst

Desktop Support Technician

Our client is seeking a Desktop Support Technician to provide technical and application support across a fast-paced user environment. This role requires strong O365 experience, Active Directory knowledge, and a solid background in IT or application support.

Responsibilities:

• Provide technical support to end-users via phone, email, and in-person
• Troubleshoot issues related to desktops, software, user access, and system functionality
• Support Microsoft 365/O365 applications and related configurations
• Manage user accounts, permissions, and access within Active Directory
• Assist with workstation setup, installations, and basic application updates
• Document all support activities and resolutions in the ticketing system
• Collaborate with internal IT teams to escalate and resolve complex issues

Requirements:

Must-Have Qualifications:

• Experience in IT Support, Desktop Support, or Application Support
• Strong proficiency with Microsoft 365 / O365
• Hands-on experience managing accounts and permissions in Active Directory
• Ability to diagnose and resolve desktop, login, and application issues
• Clear communication skills with the ability to support non-technical users
• Strong problem-solving skills and the ability to ask clarifying questions

Ideal Candidate Traits:

• Curious and thorough when troubleshooting
• Able to manage multiple tasks in a dynamic environment
• Detail-oriented with strong documentation habits
• Works well with both technical and non-technical teams

If you have solid experience with O365, Active Directory, and desktop/application support, we'd be interested in speaking with you.