Customer Service/material Coordinator

Customer Service/Material Coordinator

Job Purpose: Benefits start on your first day! Primary responsibilities include interpreting customer demand signal, loading customer demand into LN ERP system, and working with production scheduling to drive operations to fulfill customer demand. Requires coordination with material requirements and operations teams to ensure a smooth, executable production schedule. Works with logistics to ship material to the customer. First point of contact with customers.

Company Description: Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Education / Training: High School Diploma or equivalent (Associates Degree Preferred); Minimum 1 Year Customer Service experience preferred.

Key Job Elements

• Ensure all Sales Orders/Schedules are input and correct
• Maintain Sales Orders/Schedules based on customer request changes
• Utilize MRC for collaborations to/from customers
• System data entry/spreadsheet verification and report analysis
• Analyze customer demand and expectations
• Support facility S&OP
• CI card support
• ERP system use/training to users
• Communications with customers as needed
• Create/improve process documentation and standard work
• Understand the process flows of the materials that support customer orders
• Customer shipping performance review/Leadtime review
• Support initiatives to improve OPACC throughout the facility
• Perform Safety Audits as required
• Reporting as needed
• Other duties as assigned by supervisor

Qualifications and Experience: Proficient knowledge of PC Data entry; Knowledge of LN ERP Customer Service preferred; Microsoft Office Proficient level skills – Intermediate level (Excel / Word / PowerPoint / Power BI); Ability to comfortably present to team members and other area leaders; Strong interpersonal/communication/prioritization skills; Office climate. ~25% shop floor time required; Infrequent need to physically move material. Must be able to team lift up to 55 lbs.; must be able to push and pull up to 125 lbs.

EEO: Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Benefits: Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.

+ Competitive Salary + 401(k) plan with up to 6% company match (no waiting period with immediate vesting) + Medical/Dental/Vision/Life/Disability Insurance + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money + Flexible Spending Accounts + Paid Vacation + Paid Holidays + Paid Time-Off (PTO) + Employee Assistance Plan + Education Assistance Program + Employee Recognition Programs + Site specific Production and Incentive Plans + Site Specific Relocation and Sign-on Bonus Programs

Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits. Subject to position, eligibility, and plan guidelines.

Job Category: Production - Hourly

Work Location Options: Winston Salem NC

State: North Carolina