Customer Service Specialist

Customer Service Agent

Pay rate is firm $16/hr. The training schedule is as follows:

In-person training is 2 weeks. Nesting is 1 month. Nesting will be onsite from Tuesday - Thursday; remote work will be on Monday and Friday. Role will transition to hybrid remote after nesting, consisting of in-office 3 days a week. Permanent schedule will either be 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, Monday through Friday. The site is closed on weekends and on observed holidays. Training hours: First day of training will be 8:30 am-5 pm EST, and all remaining training days will be 8:00 am – 4:30 pm Monday - Friday, with a 30-minute lunch.

Role Overview

As a Customer Service Specialist II, the work you'll do at GDIT will be impactful to the mission of the North Carolina Medicaid contact center. You will play a crucial role in providing world-class customer service to our customers.

This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCPs. Lead/manage/support, providing support to North Carolina Medicaid recipients and providers. Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance with any inquiries that they may have as it relates to benefits and claims via phone. Drive your contribution- you will contribute to the team by meeting our overall goal of providing world-class customer service to our customers. Utilizing good people skills, communication, and customer service skills will assist you daily while speaking with customers.

What You'll Need To Succeed

Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have:

• Education: High School Diploma/GED
• Experience: 1+ years of related experience
• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

Role requirements: This is a hybrid position, with 3 days a week in office.

Skills

Customer service, customer support, call center

Additional Skills & Qualifications

Call Center, Computer Literacy, Customer Service, Medicaid, Multitasking

Experience Level

Entry Level

Job Type & Location

This is a contract position based out of Raleigh, NC.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Raleigh, NC.

Application Deadline

This position is anticipated to close on Feb 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.