Customer Service Representative

Customer Service Representative

Our client, a leading organization in the manufacturing and customer service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Department supporting order processing, complaint management, and customer relations. The ideal candidate will demonstrate professionalism, problem-solving skills, and effective communication, which will align successfully in the organization.

What's the Job?

• Process customer orders efficiently, ensuring timely order handling and maintaining strong customer relationships.
• Support the order to cash process by collaborating with third-party collection agencies to resolve collection issues.
• Initiate and track product setup requests, escalating urgent requirements as needed.
• Act as the first point of contact for customer inquiries and complaints, providing effective solutions.
• Enter and coordinate customer complaints, initiate credits or RMAs, and resolve issues through appropriate processes.

What's Needed?

• High School diploma or GED required; Associates or Bachelors degree preferred.
• 4-5 years of experience with SAP preferred.
• Ability to read, comprehend, and follow safety instructions and guidelines.
• Strong ability to work independently and multi-task effectively.
• Proficiency in basic computer skills, including Excel, Word, SAP, and adaptable to new software applications.

What's in it for me?

• Opportunity to work with a reputable organization committed to excellence.
• Engage in a dynamic environment that values professionalism and continuous improvement.
• Gain experience in a collaborative team setting with potential for growth.
• Work Monday through Friday with consistent hours.
• Be part of a company that emphasizes safety and compliance in the workplace.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.