Customer Service Representative

Customer Service Representative

We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.

Responsibilities:

• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.
• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.
• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.
• Research and compare shipping rates, offering customers accurate shipping options and information.
• Perform administrative tasks such as data entry, correspondence, and record keeping.
• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.
• Contribute to a positive and supportive office atmosphere, working closely with a small team.
• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.
• Participate in problem-solving efforts to address customer concerns and improve processes.

Requirements:

• Proven experience in customer service, retail, or a call center environment.
• Strong communication skills with the ability to engage confidently with customers and colleagues.
• Exceptional attention to detail and proficiency in clerical tasks such as data entry and correspondence.
• Ability to work independently while demonstrating resourcefulness and initiative.
• Sales aptitude or prior experience in upselling is highly valued.
• Comfortable using Microsoft Office Suite and internal software systems.
• Associates degree required.
• Must be able to work onsite daily in Charlotte, North Carolina.