Customer Service Representative

Customer Service Representative – Healthcare Call Center (Onsite Hybrid!)

Are you a customer-focused professional looking to take your call center career to the next level? Adecco Healthcare & Life Sciences is partnering with a highly respected healthcare organization to hire a Customer Service Representative for a long-term assignment with strong potential for full-time conversion. This is your chance to be part of a mission-driven team supporting patients with medication coordination, scheduling, and pharmacy operations—all while working in a positive environment with room to grow.

Location: Onsite: Cary, NC – First 90 Days (Required) Hybrid eligibility (2 days onsite, 3 days remote) based on performance & attendance

Work Schedule

• Monday – Friday | 11:30 AM – 8:00 PM
• Rotating Saturdays | 9:00 AM – 6:00 PM (every 6–8 weeks)
• When working Saturday, you'll receive a weekday off (Tue–Fri)

Pay Rate: $19-$20.40/hr.

Position Overview

The Patient Support Specialist serves as a key resource for inbound patient calls, helping ensure seamless coordination of prescription deliveries, insurance verification, and general support. You will play an important role in facilitating timely and accurate medication distribution while delivering exceptional customer service.

Key Responsibilities

• Serve as the primary contact for inbound calls regarding prescription status, delivery, and payment.
• Schedule medication deliveries and update patient profiles for accurate and timely distribution.
• Respond to general patient inquiries or route calls to appropriate clinical staff.
• Maintain clear, concise progress notes to support workflow efficiency.
• Verify insurance information, assist with refills, and provide shipping status updates.
• Address patient concerns, escalating to pharmacists or nurses when clinically necessary.
• Identify and report adverse events (AEs) and product complaints (PCs) to ensure patient safety.
• Support other administrative and call center functions as needed.

Required Qualifications

• Minimum 1 year of high-volume call center experience
• Strong verbal and written communication skills
• Basic problem-solving abilities
• Ability to type 35+ WPM
• Comfortable navigating multiple systems and handling fast-paced workflows

Ready to Apply? If you're passionate about helping patients and want to grow your career in healthcare support, we want to hear from you! Apply today through Adecco Healthcare & Life Sciences and join a team that makes a difference every day.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.