Customer Service Agent

Customer Sales Agent - Airport Only

Do you enjoy working as a team in a fast-paced airport location where no two days are ever the same? Do you have a passion for customer service and sales? If this sounds exciting, we want you on our dynamic Hertz, Dollar, Thrifty Car Rental team! We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive sales while offering outstanding service and focused on making every car rental experience memorable.

About This Role

As our Customer Sales Agent, you will be a friendly face greeting our customers and ensuring a smooth car rental transaction. You will be responsible for offering optional products to enhance each customer’s rental experience and also handle phone inquiries, address customer concerns, and guide customers through the rental transaction.

Responsibilities

• Handle rental car transactions to accommodate our customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or pass along customer-related issues
• Complete, review and submit various reports to supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

About Us

GSP Transportation, Inc is the largest Hertz, Dollar, Thrifty licensee in North America operating on and off airport locations throughout Georgia, North Carolina, South Carolina, and Tennessee.

About Our Benefits

We offer a competitive and comprehensive benefits package designed to support our employees' health and wellbeing (based on eligibility requirements) including:

• Paid Time Off - 40 hours after 6 months and 120 hours after 1 year
• Comprehensive Medical, Dental, and Vision Insurance
• Critical Illness and Accident Insurance
• Company-Paid Life and ADandD Insurance
• 401(k) with up to 4% company match
• Employee Assistance Program
• Holiday Pay
• Rental Discounts for employees and family members
• Training and Development

Minimum Qualifications

High school diploma (or equivalent) Valid drivers license At least 18 years old and legally authorized to work in the US Excellent communication skills Able to work all required shifts Excel at solving problems with precision, speed, and a positive attitude Basic computer skills including data entry, typing, and experience using Microsoft Word and Excel Enjoy working closely with fellow team members and customers

Equal Opportunity Employer

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status or any other characteristic protected by federal, state, or local laws.